Safeco 24×7 Security Services Limited has conducted to evaluate compliance with established processes, identify areas for improvement, and assess the effectiveness of the Quality Management System (QMS) as per ISO 9001:2015. The audit covered various aspects of the inspection service providing process, including quality assurance. Safeco 24×7 Security Services Limited started its journey to provide quality service from 2019. It is a private security service providing company having valid Trade License from DNCC, Income Tax Certificate, VAT Registration Certificate. The organization with the core business international standard private security and cleaning services for national and international valued clients.
The management and staff of the Safeco 24×7 have established the documented information of QMS, procedures, organization chart, policy, objectives, risk management and other learning delivery operational processes. The Quality Management System (QMS) documents established are adequate to address the requirements of ISO 9001:2015. The organization has established several Quality Management System operation procedures, A cycle of periodic internal audit once a year for the first cycle was fully evident and meet standard requirement and properly documented and management review was fully evident and meet standard requirement and properly documented year after year.
Safeco 24×7 Security Services Limited has a dedicated team of competent and sufficient manpower, well-trained and adequately equipped to carry out its operations effectively. No unresolved issues were identified in previously delivered services. No changes to the operational scope, organizational structure, headcount, or documentation were observed during the audit. The defined scope remains consistent with ongoing operations.
Safeco 24×7 Security Services Limited were conducted using a random sampling methodology, and all planned audit objectives were achieved. The management and staff demonstrated full commitment to the implementation and maintenance of the QMS. No weak areas or potential breakdowns were identified in the implementation of processes or in meeting client requirements. Relevant quality records were available for verification.
The QMS has been effectively documented and implemented by showing strong objectives points are: (1) Competent top management. (2) Adequate resources. (3) Organized training process. (4) Well organized hygiene management. (5) Effective manpower management. (6) No complaints from the handed over projects. (7) Top management commitment. (8) Reputation and recognitions of organization. (9) Employee monitoring and supervision. (10) Employee recruitment. (11) Performance assessment. (12) Training development. (13) Operation procedure and documentation. (14) Management Review. (15) Core operational processes. (16) Resource management (materials, equipment, workforce). (17) Process control and monitoring. (18) Service delivery procedures. (19) Equipment calibration & maintenance. (20) Handling of nonconforming output. (21) Customer requirements fulfilment. (22) Record keeping & traceability. (23) Legal and regulatory compliance. (24) Risk identification, assessment & treatment. (25) Environmental, health & safety compliance. (26) Corrective and preventive action management. (27) Risk communication & reporting.
